Privacy Policy

At Request Parts, your privacy and data protection are our top priorities. This policy outlines how we collect, process, and store your personal information when you use our platform.

1. Data We Collect

• 🧾 Account data: name, email, company, address, KVK number (for distributors)
• 📦 Part request information: item name, brand, model, quantity, country, urgency
• 💬 Messages and communication between users and distributors
• 📊 Analytics data: IP address, device, browser, location (used anonymously)
• 📁 Uploaded files: part images, logos, documents for verification

2. How We Use Your Data

• ✅ To process and manage your part requests and distributor offers
• ✅ To verify your company (for distributor accounts)
• ✅ To improve our services through anonymous statistics
• ✅ To notify you about messages, offers, or system updates
• ✅ To comply with legal obligations (e.g. fraud detection)

3. Data Sharing

We do not sell your personal data. Your information may be shared only with:

• 🔐 Verified distributors (only when you submit a part request)
• 🧾 Payment processors (Stripe, for billing operations)
• 📈 Analytics providers (Google Analytics, Hotjar - anonymized)
• 📬 Email services (to deliver notifications)

4. Cookies & Tracking

We use essential cookies for platform functionality and optional ones for analytics/advertising (based on your consent).

You can manage your preferences anytime using our Cookie Settings panel.

5. Data Storage and Security

• 💾 All passwords are securely hashed
• 📁 Your data is stored on EU-based secure servers
• 🔐 We implement HTTPS, firewalls, and access controls
• 🗑️ Inactive accounts may be deleted after 24 months

6. Your Rights (GDPR)

• 📥 Request a copy of your stored data
• 📝 Request corrections to inaccurate data
• 🗑️ Request deletion (“right to be forgotten”)
• 🚫 Object to marketing or profiling

To exercise your rights, contact us at privacy@request.parts

7. Contact & Controller Information

Request Parts B.V.
Registered in the Netherlands (KVK: 12345678)
Email: privacy@request.parts
Address: Amsterdam, The Netherlands

8. Updates to this Policy

This policy may be updated to reflect new legal requirements or platform changes. Last updated: June 2025.